Privacy Policy
At Zeroes Resort, located in the serene landscapes of Machakos, Kenya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or making use of our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information:
- Name
- Email address
- Phone number
- Physical address
- Payment details (credit/debit card information, mobile money transactions)
- Identification documents for booking confirmation
1.2 Non-Personal Information:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our website
1.3 Cookies: We use cookies to enhance your user experience. Cookies help us analyze website traffic and customize content to better suit your preferences. You can manage or disable cookies in your browser settings.
2. How We Use Your Information
We use the information collected to:
- Process bookings and payments
- Communicate with you about your reservations
- Provide customer support
- Send promotional offers, newsletters, and updates (if you opt-in)
- Improve our website’s functionality and user experience
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Payment processing providers to complete transactions
- Third-party service providers who assist in website analytics, marketing, or other services
- Law enforcement or regulatory authorities, if required by law
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption
- Regular system updates and vulnerability checks
- Restricted access to personal data by our staff
While we strive to ensure the security of your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccuracies in your data
- Request deletion of your personal data (subject to legal obligations)
- Opt-out of marketing communications
To exercise any of these rights, please contact us at zeroeshaven@gmail.com.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Zeroes Resort
Machakos, Kenya
Email: zeroeshaven@gmail.com
Phone: +254 702 037772
Thank you for choosing Zeroes Resort. We are dedicated to making your experience safe, secure, and enjoyable.
